Support
MotionSmith AI Support
Need help with installation, Runtime setup, motion generation, retargeting, Diagnostics, or another MotionSmith AI workflow? Start with the documentation below or contact us directly for technical support.
Find the answer quickly.
Installation, setup, generation, retargeting, and common troubleshooting topics are covered in the MotionSmith AI documentation and guides.
Technical Documentation
Complete reference for installation, Runtime configuration, models, Diagnostics, generation, editing, retargeting, and animation output.
FAQ & Common Issues
Quick answers to common questions about setup, hardware, local inference, Unreal Engine integration, licensing, and support.
Step-by-Step Guides
Practical MotionSmith AI workflows covering setup, motion generation, multi-segment animation, retargeting, and motion refinement.
Please send your logs and screenshots.
If you are experiencing a technical problem, please attach the relevant Unreal Engine log file and screenshots showing the issue when contacting support. This is especially important for installation, Runtime, model detection, Diagnostics / Pre-Flight, backend, generation, and retargeting problems.
Your Unreal project logs can normally be found inside the project's
Saved/Logs folder. If Diagnostics / Pre-Flight reports a failure,
please also include a screenshot showing the failed check.
What to include in your report.
Providing the information below makes it much easier to reproduce and diagnose technical problems.
Your Environment
- Unreal Engine version
- MotionSmith AI version
- GPU model
- Failed Diagnostics / Pre-Flight item, if applicable
Logs & Screenshots
- Relevant Unreal Engine log file from
Saved/Logs - Screenshots showing the problem or error message
- Screenshot of any failed Diagnostics / Pre-Flight check
- Short steps explaining how to reproduce the problem
What we can help with.
Technical support covers MotionSmith AI installation and product workflows.
Installation & Runtime
Plugin installation, MotionSmith Runtime setup, model detection, configuration, backend startup, and Pre-Flight Diagnostics.
Generation & Workflow
Motion generation, imported animation, continuation, multi-segment workflows, motion editing, and animation asset creation.
Retargeting & Output
MotionSmith retargeting workflows, target character issues, generated animation output, and reproducible MotionSmith AI bugs.
Still need help?
Send your issue to motionsmithai@gmail.com. For technical problems, include your Unreal Engine log and screenshots so we can investigate the issue properly.
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